1. Introduction AMAYA Select is the customer-facing brand of AMAYA SEIZO (OPC) PRIVATE LIMITED (the "Company", "we", "us" or "our"), which operates and provides services under the AMAYA Select brand. AMAYA SEIZO (OPC) PRIVATE LIMITED is responsible for the processing of personal information described in this Privacy Policy. We are committed to protecting the privacy and security of personal information entrusted to us.
AMAYA Select is the customer-facing brand of AMAYA SEIZO (OPC) PRIVATE LIMITED.
This Privacy Policy describes how AMAYA collects, uses, stores, processes and protects personal information when you:
- Visit our website;
- Submit an enquiry;
- Request a consultation;
- Interact with our services;
- Use the AMAYA Select Design Visualizer; or
- Otherwise communicate with us through our digital channels.
This Policy should be read together with our Terms & Conditions and AI Design Disclaimer.
2. Scope of this policy This Privacy Policy applies to personal information collected through the AMAYA Select website and associated digital services.
It covers information collected directly from you and, where applicable, information generated through your use of our website and Design Visualizer.
This Policy does not apply to third-party websites, applications or services that may be accessible through links on our website. Such services are governed by their own policies.
3. Information we collect We collect information that is reasonably relevant to the services or interaction involved.
3.1. Contact and consultation information When you submit an enquiry or consultation request, we may collect:
- Full name
- Mobile or telephone number
- Email address
- City
- Property type
- Approximate property or room area
- Preferred consultation date
- Additional requirements or comments
- Information concerning your renovation, interior-design or tile requirements
3.2. Images submitted through the design visualizer If you use the AMAYA Select Design Visualizer, you may upload photographs of rooms or interior spaces.
These photographs may be processed to:
- Analyze the existing space;
- Identify relevant design characteristics;
- Develop a design direction;
- Generate a conceptual renovation visualization; and
- Support your subsequent enquiry or consultation.
You should only upload photographs that you have the right to submit and that are relevant to the requested service.
Please avoid uploading unnecessary personal, confidential or sensitive information visible in room photographs.
Uploaded photographs may be transmitted to and processed by relevant technology providers, including OpenAI and Replicate, where necessary to provide the requested Design Visualizer functionality.
3.3. Technical information Depending on the configuration of our website, technical information necessary to operate, secure and maintain the website may be collected.
This may include information such as browser type, device information, IP address, session information and technical logs.
3.4. Customer communications If you contact us by phone, email, enquiry form, consultation request or other digital channel, we may retain the information you provide for the purpose of responding to you and managing your enquiry or consultation.
4. Information we do not require Customers should not submit information that is unnecessary for their enquiry or use of the visualizer.
In particular, customers should not upload:
- Government identity documents;
- Bank or financial records;
- Passwords;
- Payment credentials;
- Confidential business documents; or
- Other sensitive information unrelated to the requested service.
5. Purposes for which we process information AMAYA may process personal information for the following purposes:
5.1. Customer enquiries To:
- Respond to enquiries;
- Understand customer requirements;
- Communicate with customers; and
- Provide relevant information.
5.2. Consultation management To:
- Receive consultation requests;
- Schedule consultations;
- Understand project requirements;
- Prepare for consultations; and
- Follow up on enquiries.
5.3. Design visualizer To:
- Analyze uploaded room photographs;
- Develop conceptual design directions;
- Generate AI-assisted renovation visualizations; and
- Support discussions regarding potential renovation solutions.
5.4. Service improvement To:
- Maintain website functionality;
- Improve user experience;
- Identify technical issues;
- Maintain security; and
- Improve our services.
5.5. Legal and regulatory requirements Where required, we may process or disclose information to comply with applicable legal, regulatory or governmental requirements.
6. Design visualizer The AMAYA Select Design Visualizer uses artificial intelligence to analyze room photographs and generate conceptual renovation and interior-design visualizations.
Our current AI processing workflow uses:
- OpenAI
- Replicate
Uploaded images may be processed through these providers where required to provide the requested functionality.
The Design Visualizer is a conceptual design tool.
AI-generated images are not architectural, structural, engineering or construction drawings and should not be relied upon as final technical documentation.
For additional information, please refer to our AI Design Disclaimer.
7. Third-party service providers AMAYA uses selected technology service providers to operate its website and digital services.
Our current technology infrastructure includes:
OpenAI
Purpose: AI-assisted analysis / processing
Replicate
Purpose: AI image-generation workflow
Supabase
Purpose: Database and storage infrastructure
These providers may process information on our behalf where necessary to provide the relevant service.
Third-party providers may have their own terms, privacy policies and data-processing practices.
8. Sharing of personal information AMAYA SEIZO (OPC) PRIVATE LIMITED does not sell personal information.
Personal information may be disclosed where reasonably necessary for:
- Providing requested services;
- Operating our website;
- Processing AI visualizations;
- Managing consultations;
- Maintaining technical infrastructure;
- Protecting our systems;
- Complying with legal obligations; or
- Protecting our rights and legitimate business interests.
Information may be accessed by authorized AMAYA personnel and relevant service providers where necessary.
9. Data storage AMAYA currently uses Supabase for database and storage functionality.
Depending on the service used, stored information may include:
- Customer contact information;
- Consultation information;
- Project-related information; and
- Generated renovation images or associated files.
We apply reasonable safeguards designed to protect stored information.
10. Data security AMAYA maintains reasonable technical and organizational safeguards designed to protect personal information against:
- Unauthorized access;
- Unauthorized disclosure;
- Loss;
- Misuse;
- Alteration; and
- Destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers should therefore avoid submitting unnecessary sensitive information.
11. Data retention AMAYA retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services;
- Managing enquiries;
- Managing consultations;
- Maintaining appropriate business records;
- Resolving disputes;
- Meeting legal or regulatory requirements; and
- Protecting legitimate business interests.
When information is no longer reasonably required, AMAYA may delete, anonymize or otherwise dispose of it, subject to applicable requirements.
12. Your rights Subject to applicable law, individuals may have rights relating to their personal information, including rights to:
- Request access to information held about them;
- Request correction of inaccurate information;
- Request deletion where applicable;
- Withdraw consent where processing is based on consent;
- Raise concerns regarding processing; and
- Make a complaint through the appropriate channel.
Requests may be submitted to:
care@amayaselect.in
AMAYA may take reasonable steps to verify the identity of the requester before processing a request.
13. Withdrawal of consent Where processing is based on consent, you may withdraw consent where permitted by applicable law.
Withdrawal will not affect processing lawfully undertaken before withdrawal.
Withdrawal may affect our ability to provide certain services that require the relevant information.
14. Cookies and similar technologies Based on the current website configuration, AMAYA does not use analytics cookies, advertising cookies, tracking pixels or similar marketing-tracking technologies.
The website may use cookies or similar technologies that are strictly necessary for:
- Website functionality;
- Security;
- Session management; and
- Necessary technical operations.
If additional cookies or similar technologies are introduced in the future, this Policy may be updated and an appropriate consent mechanism may be implemented where required by applicable law.
15. Marketing communications Where permitted by applicable law, AMAYA may communicate with customers regarding relevant products and services.
You may request that promotional communications cease by contacting:
care@amayaselect.in
Essential service-related communications may continue where necessary.
16. Children's privacy Our website and services are not specifically directed toward children.
We do not knowingly seek personal information from children for the purpose of providing our services.
If you believe that personal information has been submitted by a child without appropriate authorization, please contact us.
17. Third-party websites Our website may contain links to third-party websites or services.
AMAYA does not control and is not responsible for the privacy practices, security or content of third-party websites.
Users should review the applicable privacy policies of such websites.
18. International processing Some of our technology service providers may process or store information in locations outside India, depending on their infrastructure and service configuration.
Where personal information is processed internationally by service providers acting on our behalf, we take reasonable steps designed to ensure that appropriate safeguards are applied in accordance with applicable law and our contractual arrangements with such providers.
19. Changes to this policy AMAYA may amend this Privacy Policy from time to time to reflect:
- Changes to our services;
- Changes to our technology;
- Changes to our business practices;
- Changes to applicable law; or
- Changes to our data-processing practices.
The latest version will be published on this page with the updated Last Updated date.
20. Contact and grievance information
If you have questions, concerns or complaints regarding this Privacy Policy or our handling of personal information, please contact us using the details below.
We will review genuine privacy-related concerns and respond within a reasonable timeframe, subject to applicable law.
AMAYA SEIZO (OPC) PRIVATE LIMITED
AMAYA Select is the customer-facing brand of AMAYA SEIZO (OPC) PRIVATE LIMITED.
Customer-facing brand:
AMAYA Select
Business / Contact Address:
A2/54, Site 4, Sahibabad Industrial Area,
Ghaziabad, Uttar Pradesh
Privacy / Legal / Warranty Contact:
care@amayaselect.in